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AVAThanks for calling — this is AVA. How can I help?
CallerMy water heater is leaking all over the garage floor. Like, right now.
AVAOkay — you called the right place. Quick check: is it spraying, or seeping from the bottom?
CallerSeeping. I already shut the water off at the—
AVAPerfect — you're ahead of me. That was the exact right move, Sarah.
CallerCan someone come tonight? What's that cost?
AVATonight's emergency visit is one-forty-nine. Or seven A-M tomorrow is our standard fifty-nine dollar trip fee. Which works?
CallerSeven's fine. It's contained.
AVASeven A-M tomorrow, booked. Confirmation text is on its way to you right now.
AVAKeep a couple towels on it tonight — you handled this exactly right.