Legal

Privacy Policy

This page says what we collect, why we collect it, how our text messages work, and how to stop hearing from us. Plain English. No maze.

Last updated: July 29, 2026

1. What we collect

AI Voice Agency ("we," "us," "our") runs AVA, an AI receptionist that answers calls for local service businesses. Here is everything we take in.

Your contact details — name, business name, phone number, and email, when you fill out a form, book a call at aivoiceagency.ai/book, or call our line.
Call recordings and transcripts — when AVA handles a call, we keep the recording and the written transcript so we can improve how AVA answers and give you a summary of what was said.
Text messages — the messages you send us and the ones we send you, plus whether they were delivered.
How you use the site — pages viewed, time on page, browser, and device. This comes from cookies and analytics tools.
Billing details — handled by an outside payment processor. We never see or store your full card number.

2. How we use it

To build, launch, and run your AI receptionist.
To reach you about your setup, your account, and support questions.
To confirm calls you booked and remind you before they happen.
To send invoices and take payment.
To make AVA better at answering calls.
To follow the law when we have to.

We do not sell your information. We do not rent it, trade it, or hand your phone number to anyone else so they can market to you.

3. Text messages (SMS)

We run a small text-message program. It is there to help you get a call on the calendar and to keep you posted while we set up your AI receptionist.

Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. We never sell your data.

Consent to receive texts is never a condition of buying anything from us.

What we send

Appointment confirmations — a short text confirming the day and time of your AVA strategy call.
Reminders — a nudge before that call so it does not slip.
Follow-ups — a written recap after we speak, and next-step details while your setup is in progress.

These go only to contacts who opted in. We do not send mass promotional blasts on this line.

How you opt in

You opt in when you give us your phone number on purpose. That happens when you:

Book a call at aivoiceagency.ai/book and give a mobile number.
Fill out a form on aivoiceagency.ai that includes your phone number.
Text us first, or reply to a message we sent to confirm you want to hear from us.

Each of those places tells you, at the point you type your number, that we may text you.

4. How to opt out

Texts

Reply STOP to any text from us. You will get one message confirming you are out, and then nothing more. Reply HELP to any text and you will get our contact details. To start again later, reply START or email us.

Email

Click unsubscribe at the bottom of any marketing email, or email us and ask.

Everything else

Email shane@aivoiceagency.ai and tell us what you want stopped or deleted. We handle it.

5. Who we share it with

We never sell your data. We share it only with the companies that help us run the service, and only so they can do that job:

Hosting, phone, and AI providers that carry and process the calls.
Our scheduling and customer-record system.
Our payment processor.
Analytics tools that count site visits.

We also share information if the law requires it — a court order, a subpoena, or a valid government request. If the business is ever sold or merged, your information moves with it, and this policy still applies.

6. Call recording

AVA may record calls for quality, transcription, and training. Callers are told at the start of the call, in line with state and federal law. If you do not want a call recorded, say so and it stops.

7. Cookies

We use cookies to count visits and see which pages work. You can turn cookies off in your browser. Some parts of the site may not work right if you do.

8. How long we keep it

We keep your contact details for as long as your account is open. Call recordings and transcripts are deleted after 90 days unless your service agreement sets a different window. Ask us to delete something sooner and we will.

9. Your rights

Depending on where you live, you can ask us to:

Show you what we hold about you.
Correct it.
Delete it.
Stop sending you marketing.

Email shane@aivoiceagency.ai. We do not charge for this and we do not make it hard.

10. Security

We use encryption in transit, access controls, and regular reviews. No system on the internet is perfectly safe, and we will not pretend otherwise.

11. Children

Our service is for businesses. It is not aimed at anyone under 18, and we do not knowingly collect information from children.

12. Changes to this policy

If this policy changes, we update the date at the top of this page. Keep using the service after that and you accept the new version.

13. Contact us

Our full text-message terms live on the SMS Policy page.