Patientsneedanswers —not voicemail.
Front desk is six lines deep. Calls hit during the lunch hour. After-hours urgencies. Refill requests. New patient intake. AVA handles all of it — booking real appointments, routing refills, triaging emergencies — and pushes everything into your practice management system.
The intake load.
Three steps.
We Scope
Twenty-minute call. What kind of practice. What software runs your scheduling. How your front desk handles refills and triage today. We map AVA to your existing flow.
We Build
AVA gets your provider list, your visit types, your refill rules, your triage protocols. We test against real call scenarios before any number forwards.
You Forward
Call forwarding from your main number. AVA picks up the overflow your front desk can't. No hardware. No EMR replacement.
Questions practices ask.
Can AVA book appointments?
Yes. AVA holds your calendar, offers real availability by provider, and books appointments directly into your practice management system.
How does AVA handle prescription refill requests?
AVA captures the patient name, medication, pharmacy, and refill history, then routes the request to your refill queue or clinical staff for review.
What about HIPAA compliance?
AVA routes captured details into your existing HIPAA-compliant systems. We do not claim AVA replaces your HIPAA workflow — AVA captures and routes. Your practice management software owns the compliance perimeter.
Can AVA triage after-hours emergency calls?
AVA captures symptoms, severity, and patient identifiers, then routes urgent calls to the on-call provider by phone or SMS. Non-urgent calls get callback bookings for the next business day.
Does AVA verify insurance?
AVA captures the patient's insurance details — carrier, member ID, group number — and routes them to your front desk for verification. AVA does not run live insurance checks.
Let's scope it.
Twenty minutes. We figure out if AVA fits the practice. Pricing on the homepage.
Direct line. Mon–Fri 8a–5p CDT.