Monday, 8 AM.Fourteen callers.Zero sentto voicemail.
Madison adds thousands of new residents a year, and every arriving family picks a dentist the same way: they call down a list until a phone gets answered. Hilldale, Middleton, Sun Prairie — the practices that pick up are the practices that grow.
The patient calls Madison practices never see.
Growth is
a phone metric
in this town.
In a market growing as fast as Dane County, new-patient flow is the whole ballgame: a typical new patient represents $700 to $1,100 in first-year production and considerably more over a family's tenure. The marginal cost of capturing one more is a ninety-second answered call.
The Monday-morning surge alone tells the story: if three Mondays a month each push one new-patient call past your desk's capacity, and a third of those callers would have scheduled, that is roughly $9,000 in first-year production a year lost specifically to your busiest, best hour.
These are modeling assumptions — your recall rate, fee schedule, and call log will move the number in both directions. The calculator lets you run it honestly with your own inputs.
What Dane County practices ask us.
Is AVA giving out clinical or triage advice?
No. AVA records symptoms verbatim, applies the urgency rules your dentists define — swelling, trauma, uncontrolled bleeding escalate immediately — and otherwise schedules per your protocol. Diagnosis and advice remain with licensed staff, full stop.
Can AVA verify insurance on the call?
AVA captures carrier, member ID, and subscriber details exactly as your intake form specifies, so verification is queued for your team before the patient arrives. It does not promise coverage or quote benefits to callers.
We only need coverage at lunch and on Mondays. Possible?
Completely. Forwarding rules are yours: Monday mornings, the noon hour, after 5 PM, or overflow-only when the desk cannot answer by the third ring. Most practices start with overflow and expand once they see the capture log.
How do emergency toothache calls work after hours?
Callers describing what your protocol defines as urgent hear your on-call instructions and get captured for morning follow-up; everything else is offered the next open slot. Your practice manager reviews every after-hours encounter in the morning digest.
Will it sound like a call center?
No script-reading drone, no hold music maze. AVA answers with your practice's greeting in a natural voice and gets to the point — most callers just experience a phone that finally got answered.
Let's scope it.
Twenty minutes with your office lead. We map the Monday surge, the lunch gap, and your emergency protocol.
Live demo line. Hear AVA answer a real call flow.
Twenty minutes at book.aivoiceagency.ai. We map your call flow, handoff rules, and where AVA routes each request.
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