Can it answer calls in more than one language?

Yes. When AVA is set up for a business with the language add-on, it answers calls in more than 50 languages. A caller who is more comfortable in another language can ask about the job, hear the rates and book it, all on the same call.

Plenty of small businesses serve customers who don't speak English first. A plumber, a heating and cooling company, a dental office or a salon can lose that job just because the caller couldn't explain what they need. AVA is built so that call still turns into a booked job.

Here is how it works when AVA is set up for a business:

1. The business adds more than 50 languages to its AVA plan. The team goes over it on a Discovery Call.
2. A customer calls the business. AVA answers, day or night.
3. AVA talks with the caller in their language. It knows the business's services, hours, service area and rates.
4. AVA quotes the business's rates on the call, the way the owner set them.
5. AVA offers open times and books the job on the calendar. That might be a plumber's service visit, a roofer's estimate visit, or a salon or dental appointment.
6. The customer gets a confirmation text for the booking.

Answers every call. Knows your business. Quotes your rates. Books the job. That stays the same in every language AVA speaks for the business.

Every call is recorded and written out. The owner can play back any call or read it later on their own dashboard, so nothing a caller says gets lost, whatever language they spoke.

AVA also answers many calls at the same time. A busy Monday morning with callers in two or three languages is handled the same way as one quiet call on a Sunday night. Each caller gets their own conversation and their own booking.

What stays with you: you pick the services, the hours, the service area and the rates AVA works from, and your team still does the work. Every job lands on your calendar, in your CRM, your texts and your inbox. The recording and the written call stay on your dashboard for as long as you need them.