Straight answers
- Can it send an emergency call to my cell?
Yes. When AVA is set up for a business, a call that needs a person can go straight to the owner's cell, or AVA can take a message or set up a callback.
- Can it book appointments on my calendar?
Yes. AVA offers open times from your calendar and books the job while the customer is on the phone. The customer gets a confirmation text.
- Does it answer the phone at 3 AM?
Yes. AVA answers every call at any hour, quotes your rates and books the job. Every job lands in your CRM, your texts and your inbox.
- Does it work with my scheduling software?
AVA books on your calendar and every job lands in your CRM, texts and inbox. Your own scheduling software is scoped on a fifteen-minute setup call.
- Does the caller get a text?
Yes. When AVA books the job on the call, the customer gets a confirmation text with the time. The job lands in your CRM, your texts and your inbox.
- What does the owner get after a call?
Every job lands in your CRM, your texts and your inbox, with the recording and the transcript. Every call also shows on your dashboard.
- What happens when a caller asks for a price?
AVA quotes the rates the business gave it. A price it doesn't have goes the way the owner chose, and the caller can still book the job.