Can it send an emergency call to my cell?

Yes. When AVA is set up for a business, a call that needs a person can be sent straight to the owner's cell. The owner picks what happens on those calls: send it to the cell, take a message, or set up a callback.

AVA answers calls and books jobs. Answers every call. Knows your business. Quotes your rates. Books the job. Most calls end with a booked service visit, an estimate visit or an appointment. Some calls should reach a person right away, and AVA is built to hand those over.

Here is how it works.

1. At setup, the owner chooses what AVA does when a call should go to a person. The choices are to send the call to the owner's cell, take a message, or set up a callback.
2. A customer calls the business's existing number. AVA answers in the business's name.
3. The caller explains what is going on. AVA listens and asks only what it needs.
4. When the call should reach someone on the team, AVA hands it over. That covers a caller who asks for a person and a question AVA can't answer.
5. If the owner chose the cell, the call goes to the owner's cell. If the owner chose a message or a callback, AVA takes the caller's name, number and the details, so the team can call back with the full story.
6. When the caller just needs to be on the schedule, AVA books the job on the calendar while the caller is still on the phone. The customer gets a confirmation text.

Every call is recorded and written out, and it shows on the owner's dashboard. So even a call that went to the cell is on record, with the recording and the transcript.

A plumber can keep routine service visits booking on the calendar while the calls that need a person go to the cell. A heating and cooling company, an electrician or a roofer can set it up the same way. Coverage is the owner's pick too: every call, only after hours, or only the calls the team can't get to.

What stays with you: you decide which calls reach your cell and what happens when you can't pick up. Your team does the work on the job. Every job lands on your calendar, in your CRM, your texts and your inbox.