Can it take more than one call at a time?

Yes. When AVA is set up for a business, every call is answered, even when several customers call at the same time. No caller waits for a line to open, and no caller hears a busy signal.

Think about a heating and cooling company on the first cold morning of the year. The phone rings, then rings again before the first call is done. With one person on the phone, the second caller hears ringing or voicemail, and may call the next company on the list. With AVA, each caller gets a real conversation right away.

Here is how it works, step by step.

1. A customer calls the business number. AVA picks up.
2. AVA knows the business. It knows the services, the hours, the service area and the rates, and it quotes the rates on the call.
3. The caller picks an open time, and AVA books the job on the calendar. That could be a plumber's service visit, a roofer's estimate visit, or a salon or dental appointment.
4. While that call is going, a second customer calls. AVA answers that call too, and runs the same steps.
5. Every call is recorded and written out, so each conversation is saved on its own, even when two happened at once.
6. Right after each call, the job is on the record. Every job lands on your calendar, in your CRM, your texts and your inbox.

That is the whole idea in four short lines. Answers every call. Knows your business. Quotes your rates. Books the job.

Coverage is your choice. AVA can answer every call around the clock, only after hours, or only the calls your team misses. A busy dental office can let the team take the calls they can reach and let AVA pick up the rest. A small roofing crew out on a job can let AVA take every call.

What stays with you: your team, your customers and your schedule. When a busy morning brings a stack of calls at once, your people can stay with the customer in front of them. Each caller still talks to AVA right away, and each booked job waits for you with the recording and the written-out call on your own dashboard.