Can it book appointments on my calendar?

Yes. When AVA is set up for a business, it books the job on the business's calendar during the call. Customers call, explain what they need and book the appointment in the same conversation.

AVA answers calls and books jobs. Answers every call. Knows your business. Quotes your rates. Books the job.

Here is how a booking call goes.

1. The phone rings on the number customers already call. AVA answers every call, day or night, in the business's name.
2. AVA takes the details: the caller's name, phone number, address and what they need. A water heater that quit. A roof leak after a storm. A first visit for a new patient. A cut and color.
3. It knows the services, the hours and the service area, so it books only what the business does, where the business works.
4. If the caller asks about cost, AVA quotes the rates the business gave it.
5. AVA offers open times from the calendar. The caller picks one, and AVA books it.
6. The customer gets a confirmation text with the time.

The booking word fits the trade. A plumber gets a service visit on the calendar. A roofer gets an estimate visit. A salon gets the appointment. A dental office gets the new-patient visit.

Every job lands on your calendar, in your CRM, your texts and your inbox, with the recording and the transcript. If a detail looks off, you can play the call or read what was said.

What if a call should not wait for an open time? The owner decides what counts as urgent, like a burst pipe or no heat in winter. AVA sends those calls to the owner's cell.

What if AVA can't handle a call? It follows the owner's choice: send the call to the owner's cell, take a message, or set up a callback.

Booking works the same on a weeknight, on a Sunday, or when the team is already on another call.

What stays with you: the calendar is yours. The times you leave open are the times callers are offered. You set the rates and the hours, you decide which calls go to your cell, and you can change any of it.