Does it know my rates?

Yes. When AVA is set up for a business, it knows that business's rates and quotes them to the caller during the call. Quoting is part of what AVA does on every call, not an add-on.

Answers every call. Knows your business. Quotes your rates. Books the job. Here is how that plays out on a normal call.

1. The rates go in at setup. The owner shares the price list the team already uses: what a plumber's service visit costs, what a roofer's estimate visit costs, what a salon cut and color costs, what a dental cleaning costs. AVA also learns the services, the hours and the service area.
2. A caller asks what it costs. A homeowner with a leaking water heater wants to know what a service visit runs. AVA gives the rate the owner set, in plain words, right on the call.
3. AVA checks that the job fits. If the caller is outside the service area, or asks for something the business does not do, AVA tells them plainly instead of guessing.
4. AVA books the job. When the caller is ready, AVA offers open times and books the visit or appointment. The customer gets a confirmation text with the time.
5. Every job lands on your calendar, in your CRM, your texts and your inbox.

Every call is also recorded and written out, so the owner can play back any call or read it on their own dashboard and see exactly which rate was quoted. Call details can go into a spreadsheet too, for owners who like to keep a log.

This matters because a caller who asks for a price is usually ready to book. A business that answers that question on the first call, with real numbers, keeps the job instead of sending the caller to the next company on the list.

What stays with you: the rates themselves. The owner decides what each service costs and what AVA says about it. AVA quotes the numbers the business set, books the work on the calendar, and leaves the job, the crew and the customer relationship with the owner and the team.