Does it answer the phone at 3 AM?

Yes. When AVA is set up for a business, it answers every call, and a call at 3 AM gets the same booking conversation as a call at 3 PM.

AVA answers calls and books jobs. Answers every call. Knows your business. Quotes your rates. Books the job. The hour does not change any of that.

Here is how a 3 AM call goes.

1. The phone rings on the number customers already call. AVA answers in the business's name.
2. The caller says what is wrong. The furnace quit. A pipe burst under the sink. A tooth cracked at dinner.
3. AVA takes the details that matter: name, phone number, address and what the caller needs.
4. If the caller asks what it costs, AVA quotes the rates the business gave it at setup.
5. AVA offers open times from the calendar and books the job while the customer is still on the phone. For a plumber that is a service visit. For a dental office it is an appointment.
6. The customer gets a confirmation text with the time.

Every job lands on your calendar, in your CRM, your texts and your inbox. The recording and the transcript come with it. In the morning the job is already there, and the call shows on the dashboard with every other call.

What about a call that should not wait for morning? The owner decides which calls are urgent, like no heat in winter or water coming through a ceiling. AVA hands those calls to someone on the team, or sends them to the owner's cell.

What if AVA can't handle a call? It follows the choice the owner made at setup: send the call to the owner's cell, take a message, or set up a callback.

The same thing happens on a Sunday, on a holiday, or when the team is already on another call. The owner picks the coverage: every call, only after hours, or only the calls the team can't get to.

What stays with you: you set the rates, the hours and the calendar. You decide which calls go to your cell and what happens when AVA can't handle one. You can change any of it. Your team still does the work.