Does the caller get a text?

Yes. When AVA books a job on the call, the customer gets a confirmation text with the time. They know they are on the schedule without waiting for a call back.

Here is how it works when AVA is set up for a business.

1. The phone rings on the number customers already call. AVA answers every call in the business's name.
2. It takes the details: name, phone number, address and what the caller needs. A furnace that won't start. A toilet that keeps running. A new patient who wants a first visit. A haircut on Saturday.
3. AVA knows the services, the hours, the service area and the rates, so it can answer questions and quote the rates on the call.
4. It offers open times from the calendar. The caller picks one, and AVA books it.
5. The confirmation text goes to the customer with the time that was booked.

That is the whole call. Answers every call. Knows your business. Quotes your rates. Books the job.

The text does real work. The customer stops calling around because the job is booked. The text is there to look at later, when they forget which day they picked.

On your side, every job lands on your calendar, in your CRM, your texts and your inbox, with the recording and the transcript. So you and the customer are looking at the same booking.

AVA can also send reminders and follow-ups, and ask for a review after the job, when the business wants that. Outbound calls and texts go only to people who gave you permission, from your own number.

What if AVA can't book the call? It follows the owner's choice: send the call to the owner's cell, take a message, or set up a callback. If a customer says they were told a different time, you can play the call and read what was said.

What stays with you: the calendar is yours, so the times callers are offered are the times you leave open. You set the rates and the hours, you decide which calls go to your cell, and you can change any of it.