How do I get the recording of a call?

Every call AVA answers is recorded and written out. When AVA is set up for a business, the owner can play back any call or read it on their own dashboard.

AVA answers every call. Knows your business. Quotes your rates. Books the job. The recording is how the owner checks all of it later, in the caller's own words.

Here is how it works.

1. A customer calls the business. AVA picks up, answers questions about services, hours, service area and rates, and quotes the rates on the call.
2. AVA books the job. That might be a plumber's service visit, a roofer's estimate visit, or a salon or dental appointment. The customer gets a confirmation text with the time.
3. The whole call is recorded. It is also written out, so the owner can read it instead of listening.
4. The call shows up on the owner's own dashboard with the recording and the written call. The owner opens it and presses play, or skims the words.
5. If the owner wants one, the call details also go into a spreadsheet.

Every job lands on your calendar, in your CRM, your texts and your inbox.

Why the recording matters. A caller says the leak is under the kitchen sink, not the bathroom. A patient asks about a cleaning and a sore tooth in the same call. A homeowner gives a gate code. Those details are easy to lose when someone scribbles a note between jobs. With the recording and the written call, the owner can go back and hear exactly what was said, and see how AVA handled each caller.

Calls that came in after hours, on a weekend, or while the team was busy are all there too. Coverage can be every call, only after hours, or only the calls the team misses. Every call AVA answers is recorded the same way.

What stays with you: the recording, the written call and the booked job for every call AVA answers. You can go back to any of them on your own dashboard whenever you want. Nothing has to be remembered or written on a sticky note.