What happens when a caller asks for a price?

AVA quotes the price. When AVA is set up for a business, it knows the services, the hours, the service area and the rates, and it quotes those rates on the call.

That is part of the four beats. Answers every call. Knows your business. Quotes your rates. Books the job.

Here is how a price question goes.

1. The phone rings on the number customers already call. AVA answers in the business's name.
2. The caller asks the question. "What do you charge to come out?" "How much is a cleaning?" "What does an estimate cost?"
3. AVA answers with the rates the business gave it at setup. The service call fee for a plumber. The price of a cleaning for a dental office. The price of an estimate visit for a roofer.
4. Then it keeps going. It takes the caller's name, phone number, address and what they need.
5. AVA offers open times from the calendar and books the job while the customer is still on the phone.
6. The customer gets a confirmation text with the time.

What if the caller asks about a price AVA doesn't have? It does not make one up. It follows the choice the owner made at setup: send the call to the owner's cell, take a message, or set up a callback. Either way, the caller can still book the visit, and the team settles the price.

Every job lands in your CRM, your texts and your inbox, with the recording and the transcript. That matters with prices. If a customer says they were told a different number, you can play the call and read exactly what AVA said.

The same thing happens at night, on a weekend, or when the team is already on another call. A price question no longer waits for someone to call back, and the caller who hears a clear price is ready to book.

What stays with you: the prices are yours. You give AVA the rates at setup and change them when your prices change. You decide what happens to a price question it can't answer, and your team still does the work.