What if the caller asks something it can't answer?

Most caller questions AVA can answer, because when AVA is set up for a business, it knows that business: the services, the hours, the service area and the rates. For a question it can't answer, every call is recorded and written out, so you see exactly what the caller asked and can pick it up from there.

Answers every call. Knows your business. Quotes your rates. Books the job. So a caller who asks if you fix water heaters, if you come out to their town, or what a service visit costs gets a real answer on the same call, and can book it right then.

Here is how it works when a question goes past what AVA knows.

1. A customer calls the business. AVA answers.
2. The caller asks a question. If it is about your services, your hours, your service area or your rates, AVA answers it. It quotes your rates on the call.
3. If the caller also needs to get on the schedule, AVA books the job on your calendar while they are on the phone. The customer gets a confirmation text.
4. If the question is one only you can answer, the call is still recorded and written out. It shows on your own dashboard, so you can hear exactly what was asked.
5. How you want those calls handled is decided when AVA is set up for your business. The team goes over it with you on a Discovery Call.

The more AVA knows, the fewer questions fall through. The services, hours, service area and rates you give it are what it answers from. A plumber's caller asking about a service visit, a roofer's caller asking about an estimate visit, a salon's caller asking about a Saturday appointment: those all get answered and booked.

AVA works for any business that runs on the phone: plumbing, heating and cooling, electrical, roofing, dental offices, salons, home services and professional services. A dental office gets asked about a treatment. A roofer gets asked about a material. The odd question that needs you is on the record, not lost.

What stays with you: the answers only you can give, and the call itself, recorded and written out. Every job lands on your calendar, in your CRM, your texts and your inbox.